Privacy Policy

Last updated: September 17, 2025

Best Limousine NJ (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. This page applies to visitors and customers of bestlimousinenj.com and to our phone/email interactions related to reservations.

1. Who we are

Best Limousine NJ provides chauffeured transportation services across New Jersey. For privacy questions or requests, contact [email protected] or call (201) 809-1719. Mailing: Best Limousine NJ, Attn: Privacy, Paterson, NJ 07501, USA.

2. Information we collect

• Contact & reservation data you provide: name, phone, email, pickup/dropoff addresses, dates/times, passenger count, flight number, notes, and payment details processed through our PCI-compliant processor.
• Account & communications: messages you send us (forms, email, phone), preferences, and support history.
• Device & usage data: IP address, pages viewed, clicks, referrer, and approximate location, collected via cookies/analytics.
• Cookies & similar tech: small files used for core site functions, analytics, and (if enabled) advertising/remarketing.

3. How we use information

• Provide and manage rides, quotes, billing, and customer support.
• Improve site performance, safety, and user experience (analytics, troubleshooting, testing).
• Send service messages (confirmations, updates). Marketing emails only with consent and an unsubscribe option.
• Comply with law, enforce terms, prevent fraud/abuse.

4. Legal bases (where applicable)

We rely on one or more of the following: performance of a contract (fulfilling your ride/quote), legitimate interests (site safety, service improvement), consent (optional marketing/cookies), and legal obligations.

5. Sharing & processors

We may share personal information with:

• Service providers/“processors” (e.g., website hosting, analytics, call/text tools, payment processing, dispatch software) under contracts that limit their use to our instructions.
• Chauffeurs/affiliates strictly to fulfill your trip when we engage trusted partners.
• Authorities when required by law, to protect rights/safety, or to prevent fraud.
• Business transfers if we re-organize, merge, or sell assets; your data may transfer as part of the transaction.

6. Cookies & analytics

We use cookies to run the site and understand usage (e.g., Google Analytics/MonsterInsights). You can control cookies in your browser settings and by using our cookie banner (where shown). Disabling certain cookies may affect site functionality.

7. Retention

We keep reservation records and related communications for as long as necessary to provide services, resolve disputes, meet legal/accounting obligations, and maintain accurate business records. Analytics data is retained per our tool settings.

8. Your privacy choices

• Access, update, delete: Email [email protected] with your request. We will verify identity before acting.
• Marketing opt-out: Use the unsubscribe link in marketing emails or contact us.
• Cookies: Use our cookie banner (if available) and your browser settings to manage cookies.
• “Do Not Sell/Share” (CPRA): If we engage in cross-context behavioral advertising, you may opt out using the “Do Not Sell or Share My Personal Information” link (see Section 12).

9. Children’s privacy

Our services are not directed to children under 13. If you believe a child provided personal information, contact us so we can delete it.

10. Security

We use administrative, technical, and physical safeguards appropriate for the sensitivity of the data. No method of transmission or storage is 100% secure; please contact us immediately if you suspect unauthorized use of your account or our services.

11. International users

Our website is hosted in the United States. If you access it from another country, you consent to the transfer of your information to the U.S. and its processing according to this Policy.

12. Changes to this Policy

We may update this Policy from time to time. We will change the “Last updated” date and, when appropriate, notify you by email or on-site notice.

Please be aware that the privacy policy may be amended at any time. We will notify users of any modifications and ask them to sign a consent form for the new policy.